P4-Informational: < 24 hr Support Contacts utilize live chat, ask questions to the Community, and learn about tips and tricks from other Community members. Users can also access the Knowledge Base, documentation, license information, technical support numbers, etc. Tenable Community Support PortalĪll named support contacts can open support cases within the Tenable Community. Chat SupportĬhat support available to named support contacts, accessible via the Tenable Community is available 24 hours a day, 365 days a year. Phone support 24 hours a day, 365 days a year, available for up to ten (10) named support contacts. Advanced Support Plan Features Phone Support This advanced level of technical support helps to ensure faster response times and resolution to your questions and issues. With Advanced Support for Nessus Professional, your teams will have access to phone, Community, and chat support 24 hours a day, 365 days a year.
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