Please enter the note "RETURNE" and your reference / order number in the Customer reference field. To receive a return label or to be able to print it yourself, please follow the link below. The submission must be submitted via a GLS return label. The submission must be submitted via a DHL return label. The completed warranty & repair form to the return address. Technical questions about the Carrera questions about Carrera send your faulty product with a copy of the receipt or delivery note or the invoice and In order to contact us directly, you can also contact us directly by eMail. Please pay attention to the instructions in the operating instructions. And Carrera RC products are technically high-quality toys that should be handled carefully.
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